Return Policy

All sales are final. Due to the nature of our digital programs and physical products, we do not offer refunds for change of mind, incorrect purchases, or lack of use.

If you receive a faulty or damaged item, we will happily replace it at no extra cost. Please contact us within 7 days of receiving your order at ash@bossmamalifestyle.co.nz with your order number and a photo of the fault, and we'll sort out a replacement for you as quickly as possible.

For digital products (programs, ebooks), please ensure you have the correct device/software requirements before purchasing, as these cannot be exchanged or refunded once access has been granted.

Terms of Service

By purchasing from Boss Mama Lifestyle, you agree to the following terms:

Products & Programs
We offer digital programs (accessed via Trainerize), digital downloads (ebooks), and physical products (such as resistance bands). Digital program and ebook access is granted immediately upon purchase, and physical products are shipped to the address provided at checkout.

Payment
All prices are listed in New Zealand Dollars and are due in full at the time of purchase. We accept the payment methods available at checkout.

Returns & Refunds
All sales are final. We do not offer refunds for change of mind. Faulty or damaged physical products will be replaced at no cost - see our full Returns & Refunds Policy for details.

Digital Content
Program and ebook content is for personal use only and may not be shared, copied, resold, or redistributed. Access is granted to the purchaser only.

Health & Safety
Our programs are general exercise guidance and are not a substitute for individualised medical or health professional advice. Please consult your doctor or healthcare provider before beginning any new exercise program, particularly postpartum or with any pre-existing health conditions. We require you to have had your 6-week clearance from your doctor or healthcare professional before commencing the program.

Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of our site and purchase of our products constitutes acceptance of the current terms.

For any questions, please contact us at ash@bossmamalifestyle.co.nz

Privacy Policy

At Boss Mama Lifestyle, we respect your privacy and are committed to protecting your personal information.

Information We Collect
When you make a purchase, we collect information such as your name, email address, shipping address, and payment details. We may also collect information about the products and programs you purchase to provide you with access and support.

How We Use Your Information
We use your information to:

• Process and fulfil your orders

• Send you order confirmations, shipping updates, and program access details

• Communicate with you about your purchase or provide customer support

• Send you marketing communications, where you have opted in (you can unsubscribe at any time)

Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our store (such as our payment processor, shipping provider, and program hosting platform, Trainerize), solely for the purpose of fulfilling your order.

Payment Security
All payments are processed securely through our payment provider. We do not store your full payment card details.

Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Your Rights
You have the right to access, correct, or request deletion of your personal information. To do so, please contact us at ash@bossmamalifestyle.co.nz

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If you have any questions about this Privacy Policy, please contact us at ash@bossmamalifestyle.co.nz